Terms and Conditions
Supper Tale Oy
1. General
These terms and conditions apply to the services provided by Supper Tale Oy ("Supper Tale", "we", "us"). Supper Tale acts as an event coordinator and intermediary for chefs and other subcontractors: we manage the client relationship, pricing and practical arrangements, but we do not prepare the food or run the event ourselves.
These terms apply to all bookings made through Supper Tale. Each individual booking is additionally governed by a separate service agreement (for private or business clients), the terms of which take precedence where they differ from these general terms.
2. Description of the service
Supper Tale designs and coordinates private dinners and events, and connects clients with a suitable chef or other professional from our network. The chef or other subcontractor is responsible for their own work, its quality and any errors, and holds their own liability insurance for this purpose.
3. Quotes and formation of the agreement
A quote is valid for 14 days from its date unless stated otherwise. The agreement is formed once the client confirms the booking in writing (email, WhatsApp or another electronic message that leaves a record is acceptable) or pays the design fee or deposit, and Supper Tale confirms the booking. A separate signature is not required.
4. Pricing and payment terms
Prices shown to private (consumer) clients always include VAT. Prices for business clients may also be shown excluding VAT. A VAT rate of 25.5% applies to Supper Tale's expert and coordination service.
Planning work begins once the design fee has been paid. This fee is non-refundable, but it is credited against the final invoice if the event goes ahead. If the event does not go ahead, the fee is retained as compensation for the expert work carried out.
The remaining balance is invoiced in two instalments: 50% in advance, due at the latest 7 days before the event, and the remaining 50% after the event, with 14 days' payment terms. Standard invoice payment terms are otherwise 14 days, with late payment interest applied in accordance with the Finnish Interest Act (Korkolaki). Any queries regarding an invoice must be raised within 7 days.
5. Confirming event details
The number of guests, menu, special dietary requirements, schedule, venue and other practical arrangements must be confirmed in writing at least 7 days before the event. Changes made after this point may affect the price, and any additional work or costs will be invoiced separately. A later reduction in guest numbers will not reduce the invoice, but an increase will raise it to reflect the actual, higher number.
6. Cancellation terms
If an event is cancelled, we charge the following proportion of the total event price:
more than 21 days before the event: 10%
21-14 days before the event: 25%
14-7 days before the event: 50%
fewer than 7 days before the event: 100%
7. Cancellation by Supper Tale
If Supper Tale needs to cancel a confirmed booking for reasons within our control, we will refund the client in full. This does not affect the force majeure provisions in clause 8.
8. Force majeure
Neither party is liable for any delay or failure to perform caused by force majeure, such as strikes, fire, pandemic, government order or a major power outage. Notice of such an event must be given without delay. Actual costs already incurred may still be invoiced.
9. Limitation of liability
Supper Tale acts as coordinator and intermediary for the event, not as the food preparer. The subcontractor is responsible for their own work, any errors and any resulting damage. Supper Tale's total liability is limited to the fee paid for the relevant booking and does not cover indirect damages, unless mandatory legislation provides otherwise.
10. Intellectual property
Concepts, menus, plans and marketing materials created by Supper Tale remain the property of Supper Tale, unless otherwise agreed in writing.
All content on the Supper Tale website, including text, images and design, is our property and is protected by copyright and trademark law.
11. Direct approaches to our network
The client agrees not to engage chefs or other professionals from Supper Tale's network directly, without Supper Tale acting as intermediary. This commitment applies for the duration of the cooperation and for 12 months after it ends.
12. Data protection
We process personal data only for the purpose of planning and delivering the event. Data is shared with subcontractors only to the extent necessary, and is not disclosed to other third parties without consent. For more detail, see the Privacy Policy below.
13. Third-party links
Our website may contain links to third-party websites, such as the social media profiles of chefs and other collaborators. We do not endorse and are not responsible for the content of these external sites.
14. Governing law and disputes
These terms are governed by Finnish law. Disputes will primarily be resolved through negotiation. Any disputes that cannot be resolved this way will be settled by the Helsinki District Court (Helsingin käräjäoikeus). Private clients also have the right to refer a matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).
15. Changes to these terms
We may update these terms from time to time. The version in force at any given time is available on this page, and the version in effect at the time a booking is confirmed will apply to that booking.
16. Contact details
Supper Tale Oy Helsinki, Finland Business ID (Y-tunnus): 3388184-4 contact@suppertale.comwww.suppertale.com
Privacy Policy
Supper Tale Oy
1. Introduction
Supper Tale Oy ("Supper Tale", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you contact us, make a booking, or use our website, www.suppertale.com
2. Data controller
Supper Tale Oy is the data controller for the personal data described in this policy.
Supper Tale Oy Helsinki, Finland Business ID (Y-tunnus): 3388184-4 contact@suppertale.com
3. What personal data we collect
We may collect the following personal data:
Contact details, such as your name, email address and phone number
Booking details, such as event date, venue, guest numbers and billing information
Dietary and allergy information, provided by you or your guests, which we collect solely to plan a safe menu for your event
Technical data collected automatically when you visit our website, such as IP address, browser type and usage data, through cookies and similar technologies used by our website platform
4. How we use your data
We use personal data to:
Plan, confirm and deliver your booking
Communicate with you about your event, including any changes
Meet our accounting and legal obligations
Improve our website and services
Our legal basis for processing is primarily the performance of a contract with you (or steps taken at your request before entering into one), together with our legal obligations, for example under Finnish accounting law, and our legitimate interest in improving our website and services.
5. Who we share your data with
We share personal data with the chef or other subcontractor delivering your event, but only to the extent necessary, for example your guest count, menu preferences and any allergies. We may also share data with service providers who support our operations, such as accounting or payment services. We do not share your data with any other third party without your consent, unless required by law.
6. How long we keep your data
We keep personal data for as long as necessary to fulfil the purposes described above. Booking and invoicing records are kept for at least six years in accordance with Finnish accounting law (kirjanpitolaki).
7. Cookies
Our website platform places necessary cookies to make the site function, together with analytics and performance cookies that help us understand how visitors use the site. You can manage cookies through your browser settings.
8. Your rights
Under the EU General Data Protection Regulation, you have the right to:
access the personal data we hold about you
request that inaccurate data be corrected
request that your data be deleted, where applicable
object to, or request a restriction of, certain processing
request a copy of your data in a portable format
To exercise any of these rights, please contact us at contact@suppertale.com. You also have the right to lodge a complaint with the Office of the Data Protection Ombudsman (tietosuojavaltuutetun toimisto), Finland's supervisory authority for data protection.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact us
For any questions about this Privacy Policy or how we handle your data, please contact us at contact@suppertale.com